Frequently Asked Questions
❓ Frequently Asked Questions
Answers to the questions we are asked most often. If yours is not here, call (713) 949-2207 or email hello@aquapetessentials.com.
🛒 How do I place an order?
Select a product and quantity, add it to your cart, and complete payment through secure Shopify checkout.
📦 How much is shipping?
Standard shipping is free on all orders within the United States — no minimum spend and no code needed. Full details are in the Shipping Policy.
⏱️ How long does delivery take?
Orders are prepared within 1–2 business days and typically arrive 4–7 business days after purchase. The cut-off for same-day processing is 3:00 PM Mountain Time on a business day.
🔍 Will I receive tracking?
Yes. When tracking is available, it is sent to the email address used at checkout.
💰 Do you offer bulk discounts?
Yes — automatic volume tiers apply at checkout with no code needed: 10% off 2 or more qualifying products, 11% off 3 or more, 12% off 4 or more, and 13% off 5 or more. The highest eligible tier is applied automatically.
↩️ What is your return policy?
Unused items in original packaging may be returned within 30 days of delivery. Contact us for authorization before shipping anything back — see the complete Return & Refund Policy.
📞 How do I contact support?
Call (713) 949-2207 or email hello@aquapetessentials.com. We typically respond within one business day, Monday to Friday, 09:00–17:00 Mountain Time.